Prequently asked questions
We accept any of the following payment methods: Debit or Credit Card (Visa, MasterCard, American Express) and Paypal. We exceed all security standards when it comes to the data you provide us with. All personal information is secure and safe at all times. We also don't store any banking information supplied during purchase. To process an order, data is encypted and sent safely to our payment gateway. This gateway meets the highest security standards and is responsible for completing the transaction with your bank.
2. I have made a mistake introducing my personal information during the purchase; can I change them?
If you have noticed that you made a mistake during the purchase on Epodot, write us to customercare@epodot.com and explain what happened. We'll modify it as soon as possible.
Once you have completed the purchase, you'll receive an order confirmation automatically. That's our way of confirming your purchase and to send you the order document. If you haven't received anything in your inbox, don't forget to check your spam or advertising folder. If you still can't find it, write to us at customercare@epodot.com and we'll send you a copy.
If you have to cancel your order and have already received your order confirmation, please write us at customercare@epodot.com. We will process your cancellation and refund its value within the next five business days.
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
Some packages may be subject to import duties depending on the country of receipt.
Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.